You’re here because you want to know whether your healthcare coverage may help you receive fresh food deliveries at home. You’re exactly where you need to be.
This page explains each part of the process — from eligibility review through delivery scheduling — so you understand what happens next.
✅ What you’ll find on this page
🔍 How the eligibility process works
📦 What happens after approval
🚚 Estimated timing for deliveries
Step 1: Have your health plan information available
Before beginning, it helps to keep the following information ready:
| Information | Where to find it |
|---|---|
| Health coverage name | Insurance ID card |
| Member ID | Insurance portal or card |
| ZIP code | Current address information |
| Date of birth | Identity verification |
A Social Security number is generally not required during the first review process. The system follows privacy and security standards and does not change your current healthcare coverage.
Step 2: Complete the eligibility review
The review takes place directly through the official Pyx Health website. The system checks whether your provider participates and whether your coverage includes food support services.
⚠️ Important
The eligibility review is free and does not create any obligation. If you’d rather speak with someone directly, contact 1-855-499-4777 (TTY: 711), Monday–Friday, from 8AM–8PM.
Step 3: Verify delivery information
If your coverage qualifies, you’ll be able to confirm or update the location where deliveries should be sent.
The delivery address can be different from the address originally associated with your health plan.
If services are unavailable in your area, you may receive future availability updates.
Step 4: Download the free mobile app
The Pyx Health app, available for iOS and Android devices, offers additional support resources including:
- Search tools for doctors and pharmacies
- Transportation assistance resources
- Community food services
- Wellness and mental health support
- Live communication with care coordinators
- Healthy eating guides and recommendations
Step 5: Wait for delivery scheduling
| Process | Estimated Timeline |
|---|---|
| Eligibility check | Immediate |
| Coverage review | 1–3 business days |
| Initial delivery | 7–14 days |
| Future deliveries | Monthly schedule |
Program feedback
— Member Experience
— Member Experience
Visit the official website
Check eligibility directly through the official Pyx Health website. The process is secure, free, and usually takes just a few minutes.
- No fees or commitment
- No changes to your current health coverage
- Phone assistance available
- Support available for eligible members