You’re here because you want to find out whether you may qualify for fresh food deliveries through your health coverage. You’ve come to the right place.

This guide explains the entire process — from checking eligibility to receiving your first shipment — so you know exactly what to expect every step of the way.

✅ What you’ll find on this page

📋 Information you’ll want to gather before getting started
🔍 How eligibility checks are completed
📦 What happens once your coverage is confirmed
🚚 When your first delivery may arrive

Step 1: Have Your Health Plan Details Ready

Before beginning the eligibility process, make sure you have access to:

Information Needed Where You Can Find It
Health plan name On your insurance card
Member identification number Insurance card or online account
ZIP code Current home address
Date of birth Used to help verify identity

An initial eligibility check generally does not require your Social Security number. The process is secure, follows healthcare privacy standards, and does not change or affect your existing health coverage.

Step 2: Check Eligibility Through the Official Website

The eligibility review is completed directly through the official Pyx Health platform.

The system checks whether your health plan participates in the program and whether your coverage includes food delivery support as an available benefit.

⚠️ Good to Know
The eligibility check is completely free and does not require enrollment. If you’d rather speak with a representative, you can call 1-855-499-4777 (TTY: 711), Monday through Friday from 8:00 AM to 8:00 PM.

Step 3: Confirm Your Delivery Location

If your plan qualifies, you’ll be asked to verify the address where you’d like deliveries sent.

Food boxes can typically be shipped to the address you provide during enrollment and may not need to match the address currently associated with your health plan.

If service is not yet available in your area, you may be able to join a notification list and receive updates when coverage expands to your ZIP code.

Step 4: Install the App (Optional)

The free Pyx Health app, available for both iPhone and Android devices, provides additional tools designed to help members make the most of available benefits.

Some available features may include:

  • Locating nearby healthcare providers and pharmacies
  • Transportation assistance resources
  • Information about local food assistance programs
  • Wellness and emotional support resources
  • Direct communication with support coordinators
  • Nutrition tips and healthy recipe suggestions

Step 5: Receive Your First Delivery

After eligibility is confirmed and enrollment is completed, delivery scheduling begins.

The timeline may vary depending on location and plan participation.

Stage Estimated Timeline
Eligibility review Usually immediate
Coverage confirmation 1–3 business days
First shipment scheduled Approximately 7–14 days
Ongoing deliveries Typically monthly

What Members Are Saying

“Balancing the needs of several family members at once was becoming overwhelming. Finding additional support and resources helped ease some of that pressure.”
— Pyx Health Member
“I wasn’t used to accepting assistance, but the experience turned out to be much easier and more comfortable than I expected.”
— Pyx Health Member
“The support team helped me understand options I didn’t know existed. I truly appreciated the guidance.”
— Pyx Health Member

Program Impact and Reported Outcomes

92%
reported improvement in healthcare engagement
96%
member satisfaction rate
53%
completed annual wellness appointments
13%
reported fewer hospital visits

Frequently Asked Questions

How many food boxes are typically provided?
Many participating plans offer recurring monthly deliveries, although the exact frequency and contents depend on individual plan benefits.

What happens if I’m not home when the delivery arrives?
Packages are generally prepared to remain fresh for a period of time after delivery, allowing flexibility for recipients.

Will this change my current healthcare benefits?
No. Food deliveries are typically offered as an additional service and do not replace or reduce existing coverage.

Can I complete the process by phone?
Yes. Assistance is available by calling 1-855-499-4777 (TTY: 711), Monday through Friday from 8AM to 8PM.

How is my personal information protected?
Health-related information is handled according to established privacy and security standards designed to protect member data.

Visit the Official Portal to Get Started

You can check your eligibility directly through the official Pyx Health website. The process is secure, free to use, and typically takes only a few minutes to complete.

Once your information is reviewed, you’ll be able to see whether your health plan includes access to food delivery benefits and learn about any additional resources that may be available to you.

  • No fees or enrollment costs
  • No impact on your current health coverage
  • Phone support available if needed
  • Eligible members may begin receiving deliveries within a few weeks

Checking your eligibility is often the fastest way to determine whether your plan includes support for recurring food deliveries and related wellness services.

VISIT THE OFFICIAL PORTALFree eligibility verification through the official Pyx Health website